Comprehensive Voice AI Agent Design, Development, Deployment, and Support Services

The Department of Electronics and Information Technology (DeitY), a Central Government Ministry/Department, through its CTO DIC at DIC Noida, is issuing an Open Tender (Tender ID: 2026_DIT_929629_1, Tender Reference Number: DIC/Comm./SMS-AIAgent/2026) for the comprehensive design, development, deployment, integration, training, operations, and support of a Voice AI Agent. This significant services-based tender, falling under the Information Technology Services product category, invites applications from eligible bidders. The tender documents are available for download from October 9, 2026, at 2:00 PM, and the submission deadline is October 30, 2026, at 6:00 PM. Bids will be opened on November 2, 2026, at 10:00 AM. The work is slated for a period of 270 days, with a bid validity also set at 270 days. Prospective bidders are advised to carefully review the tender documents for specific details regarding tenderer class, pre-bid meeting arrangements, and any other requisite qualifications. This tender utilizes a two-cover system: Cover 1 for Fee/PreQual/Technical documents, and Cover 2 for Financial proposals. The EMD and Tender Fee are both set at ₹0.00.