PAN India Customer Experience Audit Agency Empanelment

This tender, referenced as PROC 4373 2026 and issued by the Union Bank of India, invites experienced agencies, firms, and companies to participate in an open tender process for empanelment. The objective is to establish a pool of qualified entities to conduct comprehensive customer experience audits and assessments across the bank's diverse digital and physical channels on a PAN India basis. The tender documents are available for download from October 15, 2026, at 4:00 PM, with the submission deadline set for November 12, 2026, at 3:00 PM. Bid opening will take place on November 12, 2026, at 3:30 PM. The Union Bank of India, through its Procurement Department located at 1st Floor, 239 Union Bank Bhawan, Vidhan Bhawan Marg, Nariman Point, Mumbai – 400021, is the inviting authority. This opportunity falls under the Services tender category, specifically within Miscellaneous Services, with no tender fee or EMD required.