Customer Satisfaction Survey for CKYC Onboarding Process

Tender Description: Survey on Customer Satisfaction with CKYC Onboarding

The Reserve Bank of India, a prominent Public Sector Undertaking, is inviting bids for a crucial survey to assess the satisfaction levels of customers who have onboarded using the CKYC (Central Know Your Customer) identification. This tender, identified by Tender Reference Number RBI/tender/survey/01 and Tender ID 2026_RBI_292286_1, falls under the Services category and is a Limited Tender type. The contract will be of a Fixed-rate form.

The survey aims to gather valuable insights into customer experiences and identify areas for potential improvement within the CKYC onboarding process. The scope of work is to be completed within a period of 30 days from the contract award.

Key dates for this tender process are as follows: Documents are available for download from September 29, 2026, at 04:00 PM, with the download and bid submission closing on October 9, 2026, at 12:00 PM. Bids will open on October 12, 2026, at 03:00 PM. A pre-bid meeting is scheduled for October 1, 2026, at 11:00 AM, to be conducted online via Webex.

The Earnest Money Deposit (EMD) required for this tender is ₹54,000, payable to the Reserve Bank of India in Mumbai. Please note that EMD exemption through Bank Guarantee or Standstill Agreement is not permitted for this tender. The tender fee is ₹0.00.

Interested bidders are required to submit a single cover which will encompass the Financial Bid (BOQ). The Bid Validity period is set at 90 days. Further details regarding the tender documents, including the NIT and Work Item Documents, are available for download and review. The tender will be conducted in India, with the bid opening to take place at Nariman Bhavan, Mumbai. The organization inviting this tender is the Reserve Bank of India, with the General Manager at 13th floor, Nariman Bhavan, Mumbai, serving as the Tender Inviting Authority.