Centralized 24/7 Omnichannel Customer Care Contact Centre for GAIL CGD Operations
- Opening DateOct 15, 2026
- Closing DateOct 26, 2026
- Tender Amount Refer Document
Tender Overview
| Tender Title | Centralized 24/7 Omnichannel Customer Care Contact Centre for GAIL CGD Operations | ||
| Tender ID | GEM/2026/B/8163561 | Tender Reference Number | NA |
| Tender Type | NA | ||
| Tender Opening Date | 2026-10-15 02:19 PM | Tender Closing Date | 2026-10-26 03:00 PM |
| Tender Value | Refer Document | Tender Location | NA , Ranchi , Jharkhand |
| Tender Category | Services | Product Category | Consultancy Services Tenders, Manpower Supply Tenders, Other Consultancy Services Tenders |
- Tender TitleCentralized 24/7 Omnichannel Customer Care Contact Centre for GAIL CGD Operations
- Tender IDGEM/2026/B/8163561
- Tender Reference NumberNA
- Tender TypeNA
- Tender Opening Date2026-10-15 02:19 PM
- Tender Closing Date2026-10-26 03:00 PM
- Tender Value Refer Document
- Tender LocationNA,Ranchi, Jharkhand
- Tender CategoryServices
- Product CategoryConsultancy Services Tenders, Manpower Supply Tenders, Other Consultancy Services Tenders
Important Dates
| ePublished Date | 2026-10-15 12:00 AM | Bid Opening Date | |
| Document Download Start Date | Document Download End Date | ||
| Bid Submission Start Date | 2026-10-15 02:19 PM | Bid Submission End Date | 2026-10-26 03:00 PM |
| Clarification start Date | Clarification End Date | ||
| Bid Validity Period (in Days) | NA |
- ePublished Date 2026-10-15 12:00 AM
- Bid Opening Date
- Document Download Start Date
- Document Download End Date
- Clarification End Date
- Clarification End Date
- Bid Submission Start Date2026-10-15 02:19 PM
- Bid Validity Period (in Days)NA
Cost Specification
| Tender Fee | Refer document |
| EMD (Earnest Money Deposit) | ₹ 2,50,600 |
| EMD Fee Type | NA |
| Payment Instruments/Mode | NA |
Tender Description
Work Description - NA
This tender description is for Gail India Limited, seeking proposals for the establishment, operation, and management of a centralized, 24x7x365 omnichannel customer care contact center. This critical service will support Gail India Limited's Compressed Natural Gas (CNG) distribution (CGD) operations across six gas dispensing areas. The bid, numbered GEM/2026/B/8163561, is open from October 15, 2026, at 2:19 PM to October 26, 2026, at 3:00 PM. A mandatory Earnest Money Deposit (EMD) of INR 250,600.0 is required for participation. This initiative falls under the purview of the Ministry of Petroleum and Natural Gas, with proposals being managed by Gail India Limited from their Ranchi office. This tender presents a significant opportunity for experienced service providers to partner with a leading energy company in enhancing customer experience across their CGD network.
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Tender Contact Details
| Office Inviting Bids | NA |
| Address | NA |
| Contact Details | NA |
| NA | |
| Website | NA |
Documents
Document
1792040691.pdfDocument
1792040698.pdfDocument
1792040646.pdfDocument
1792040656.pdfDocument
GeM-Bidding-10038210.pdfDocument
TenderCC_140043be-f415-4572-bd5b1792053323586_buycon471.gil.jh@gembuyer.in.pdf
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