Cloud-Based Call Centre Services and Onsite Setup for Higher Education Initiatives

This tender, originating from the Department of Higher Education, Ministry of Education, managed by the National Testing Agency (NTA), and based in Delhi (Office Name), seeks comprehensive Call Centre Services. The procurement, identified by Bid Number GEM/2026/B/8123286, is specifically for a cloud-based call centre solution, offered on a per-seat basis, with an onsite setup component. Interested parties are advised that the bidding period commences on October 6, 2026, at 5:03 PM, and concludes on October 27, 2026, at 5:00 PM. A mandatory Earnest Money Deposit (EMD) of INR 2,000,000.00 is required for participation. The NTA's operational address for this tender is First Floor, NSIC-MDBP Building, Okhla Industrial Estate, Phase III, New Delhi - 110020. This opportunity presents a critical need for robust and scalable call centre infrastructure to support the Department of Higher Education's initiatives.