AI-Powered WhatsApp Grievance Redressal System for Urban Local Bodies

This tender, reference number DMA/3170/2026-SBM1, issued by the Chief Engineer of the Directorate of Municipal Administration (MAWS), located at UAB campus, M R C Nagar, Chennai, 28, seeks the selection of a System Integrator for a critical IT services project. The core objective is to design, develop, implement, and subsequently maintain a sophisticated WhatsApp-based, AI-enabled citizen grievance redressal system specifically for Urban Local Bodies (ULBs) under the Directorate's purview. This open tender, with an EMD of ₹15,000 and no tender fee, offers a significant opportunity for experienced system integrators to contribute to enhancing citizen engagement and service delivery within urban areas. Prospective bidders are advised to note the critical dates: the tender documents will be available for download from 30th October 2026 at 05:30 PM until 19th November 2026 at 03:00 PM. Bid submissions can commence on 11th November 2026 at 04:00 PM and must conclude by 19th November 2026 at 03:00 PM, with the bid opening scheduled for 19th November 2026 at 04:00 PM.