Outsourced 24/7 Passenger Enquiry and PA System Operations for Jammu Division Railway Stations

This tender, originating from the Indian Railways, specifically from the Northern Railway organization and office, under the Ministry of Railways, presents a significant opportunity for service providers. Identified by Bid Number GEM/2026/B/8179967 and dated 19-10-2026, this procurement seeks specialized services for the outsourcing of round-the-clock enquiry counter operations. The scope of work is extensive, encompassing face-to-face passenger enquiry services, the operation of the Public Address (PA) system, and the management of "May I Help" booths. These critical services are required across multiple stations within the Jammu division, namely SINA, JAT, SVDK, PTK, PTKC, and MCTM. The contract duration for this comprehensive service provision is 1095 days, indicating a long-term commitment. Prospective bidders are required to submit their proposals between 19-10-2026 at 4:25 PM and 11-11-2026 at 3:00 PM. A substantial EMD Amount of 299,270.0 underscores the value and importance of this bid. This Custom Bid for Services represents a vital requirement for ensuring efficient passenger facilitation and information dissemination across key railway stations in the Jammu division.