In the digital age, government procurement processes have shifted to e-procurement portals, which provide a streamlined way for businesses to participate in tenders. From Haryana, Delhi, and Rajasthan to Punjab and Himachal Pradesh, the e-procurement portals offer an online mechanism to pay Earnest Money Deposits (EMD) and tender fees. However, these platforms come with their own challenges that businesses face while making online payments.
Online Payment Issues in E-Procurement Portals
Despite the convenience offered by these portals, several issues arise while trying to make payments using Internet banking. Many departments across different states allow online payment of EMD and tender fees, but a few departments still require physical submission of demand drafts (DD) from banks. This hybrid approach often confuses bidders, especially when the online payment method fails.
A common problem that users face is browser compatibility. Sometimes, even if the computer settings are correct, the Internet banking system fails to work on the portal. For instance, in one case discussed, a user attempted to make a payment using Bank of Maharashtra’s internet banking, but despite multiple attempts (10-15 tries), the payment wouldn’t go through. The issue wasn’t with the bank’s server, as other online transactions were functioning well, but with the e-procurement portal’s system compatibility.
Troubleshooting Payment Errors: Key Learnings
Here are the steps and solutions highlighted to overcome such issues:
- Browser Compatibility: The primary problem often lies with the browser. Switching browsers—from Internet Explorer or Chrome to Mozilla Firefox—can resolve the issue. The video emphasized that after multiple failed attempts with one browser, downloading Mozilla Firefox resolved the issue for some users.
- Changing Banks: If the issue persists despite browser changes, another solution is to try paying through a different bank’s Internet banking. In the example provided, switching from Bank of Maharashtra to HDFC Bank allowed the payment to go smoothly. This emphasizes the importance of having access to Internet banking from multiple banks to ensure that if one fails, the other can work.
- Payment Verification: If a payment attempt fails, users must manually verify or cancel the incomplete transaction on the portal before attempting the payment again. Many portals offer a hidden “payment verification” option, which can be used to check the payment status or cancel a failed transaction. This step is crucial as a pending or failed payment can prevent further attempts until resolved.
- Offline Payments: For departments that still require offline payments, users must generate a demand draft (DD) from their own account to avoid issues with verification later. This traditional method, while cumbersome, can act as a backup in case online payments consistently fail.
Major Technical Challenges
Even with step-by-step guidance, several users may still struggle, as the payment systems on e-procurement portals are not entirely reliable. IT experts, tender consultants, and customer care representatives are often in similar predicaments. The process can be time-consuming and frustrating, especially when the user is unfamiliar with browser settings, digital signature requirements, or other technical aspects.
For instance, the video shared advice on ensuring that Java settings and digital signatures are properly configured in the browser, which is crucial for successful tender submissions. Without the correct setup, users may find submitting their tenders in time impossible.
Key Takeaways for Successful Tender Submission
- Use Multiple Browsers and Internet Banking Accounts: If one bank or browser fails, having another ready ensures that the payment process continues smoothly.
- Stay Updated on Portal Requirements: Users must stay updated on any changes to browser settings, Java updates, and digital signature requirements. Regular updates from the e-procurement portals can help users avoid last-minute hurdles.
- Verify Payments and Transactions: Always ensure any failed payments are cancelled and the transactions are verified before reattempting. Delays in resolving such issues could lead to missing tender submission deadlines.
- Backup Plan – Demand Draft: When online payments fail, having an offline backup, such as a DD, can save time and prevent missing out on tender opportunities.
In conclusion, while e-procurement portals offer a convenient platform for tender submissions, technical challenges related to online payments persist. By following the solutions discussed—using multiple browsers, switching banks, and verifying transactions—, businesses can navigate the system more effectively and avoid missing critical tender submission deadlines.
